E-Tech ET8 Uživatelský manuál stáhnout pdf (Strana 10)

TERMS AND CONDITIONS

LIMITED WARRANTY

Touchcard™ and Control Panel defective product must be returned to the factory within 30 days of the issuance of the RMA, or the customer

account will be charged the full cost of the replacement product.

If Secura Key agrees to replace a defective product under the terms of this warranty, no extension of the original warranty period will occur.

Non-warranty replacements

Non-warranty replacements are granted a warranty of 180 calendar days for all products. For all non-warranty replacements, even if no trouble

is found with the returned unit, Secura Key charges a xed price for the replacement unit (see current price list). At its sole option, Secura Key

may replace your equipment with equivalent reconditioned equipment. A New Purchase Order is required for all non-warranty replacements.

For all Non-Warranty Replacements, you must ship the defective unit to Secura Key within 30 days, or you will be charged the full price of the

replacement unit, less the non-warranty replacement cost. Return shipping charges are the Customer’s responsibility and will be added to the invoice.

Credit returns

At its sole discretion, Secura Key will issue the Customer a credit equal to the purchase price, minus a fteen percent (15%) restocking charge,

for all Secura Key approved returns for Standard Products (excluding Software Products). Standard Products may only be returned for credit

within 90 days of the date of purchase from Secura Key. The Standard Product must be new and in complete original factory packaging with the

unbroken original seal. Credit will not be issued for damaged, shop worn or previously installed Standard Products, or for Standard Products

which have missing parts or which have defaced or damaged packaging. Freight to Secura Key’s facility will be at Customer’s expense. No

Custom Products (including, without limitation, custom cards, standard cards, tags, keys, or transponders that have been programmed, encoded

or marked to customer specications, or custom-built readers with customer-specied hardware or rmware) can be returned to Secura Key for

credit for any reason other than for a warranted Product defect.

Procedures For Replacement or Return of SECURA KEY products

Before you can return any product to Secura Key and/or obtain a warranty replacement, you must request a return material authorization (RMA)

number. This applies to all product returns, including:

• Warranty repair/replacements

• Non-warranty repairs

• Credit returns.

To obtain an RMA

1. Contact Secura Key Technical Support at 877-850-3452. Tech Support will help you to correct the problem or quickly conrm that the

product is defective. Tech Support will issue a Ticket Number (not the same as an RMA Number) which must be included on the RMA

form (This is not necessary for credit returns). If the product is defective, you will need to submit an RMA Request Form to receive an RMA

number. (Our RMA department will gladly assist you with this process – contact them at rma@securakey.com.)

You MUST have an account with Secura Key to obtain an RMA. If you purchased the product through a Dealer or Distributor, it must

be returned through the Dealer or Distributor.

2. Submit the RMA Request Form to Secura Key RMA Department. We can fax or email a copy of the blank form to you, or you may obtain a

downloadable form from the Secura Key website (click on Support, Sales & Service, RMA Policy).

To complete the RMA Request form you will need the following information:

• Ticket Number from Tech Support

• Original Invoice Number and/or Product Serial Number

• Model number or part number

• Reason the product is being returned

3. We will fax or e-mail the RMA acknowledgment form to you, which conrms your request and provides you with an RMA Number.

4. If you need to return product(s) to Secura Key under an RMA:

a) Repackage the product appropriately to cushion and protect the product from damage, and include a copy of the RMA acknowledgement

form. Print the RMA Number on the outside of the package. Packages received without the RMA number written on the outside

of the package may be refused and returned to you at your expense.

b) Send the product to Secura Key RMA Department, 20301 Nordhoff St., Chatsworth, CA 91311

c) All products must be returned freight prepaid within 30 days of obtaining an RMA. We will not accept unauthorized returns or

freight collect returns; we will return these to you at your expense.

If a returned product contains parts that are no longer available or repairable, we will contact you to discuss resolution and return of the material.

If the customer returns defective products to Secura Key and those products are replaced, credit is issued, or the products are determined to be

unrepairable, those products will become the property of Secura Key.

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